People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

• Fully trained as Guest Service Agent, proficient in PMS, Guestware, Front Office SOP’s, hotel facilities and hours of operation.
• Promptly greet and welcome every Guest in a friendly manner, using the 15/5 Rule. Immediately determine the Guest’s needs.
• Have strong communication skills in: writing; verbal and hospitality.
• Ensure Guest/hotel problems are reported, resolved, tracked and followed-up on. Follow-up is defined as: calling the Guest back; leaving a voicemail if not in the room; leaving a written letter or note or a PMS text message, and notifying other hotel departments where relevant.
• Be aware and informed of incoming groups, registration areas, meeting rooms, etc. Have knowledge of guest room layouts, guest room amenities and room types.
• Performs reasonable requests as directed by Supervisor/Manager.
• Assists in other areas of Front Office/DTS as business demands
• Professionalism and courtesy are to be extended at all times to guests, associates, and vendors.
• Keep an up to date file on the attractions in the area that may be of interest to our guests.
• Arrange all transportation requests and billing accordingly.
• Accept all dinner reservations for hotel restaurants.
• Supply directions and information regarding hotel outlets, hours of operation, surrounding areas, room location, views, amenities, etc.
• Assist in the completion of the assigned daily checklist.
• Have daily knowledge of groups or function in-house and current local events.
• Maintain clean work environment and equipment.
• Ensure hospitality standards are maintained.

Our Benefits Include:

• Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
• 401K with Company Match
• Employer Paid Life Insurance
• Complimentary Employee Assistance Program
• Paid Time Off to include Vacation, Personal, Sick, & Holidays
• Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
• Tuition Reimbursement Program
• PCH University & Professional Development Series
• Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)