The Construction Service Representative is responsible for assisting the Construction Service team with new homeowner customer service. This position will assist with the completion of warranty work tickets, including contacting and working with vendors and subcontractors to ensure completion and proper follow-up. This position will also guide new homeowners on the maintenance requirements of their new home.

Responsibilities

• Interacts with residents by phone, email or in person and follows up on warranty work orders and other general questions
• Tracks warranty work orders to ensure completion in a timely manner
• Rekeys new homes prior to new homeowner occupancy
• Contacts and follows up with vendors and subcontractors on warranty related items and work tickets
• Administers and resolves warranty issues on new houses in a timely fashion
• Ensures prompt follow-up and communication with the homeowners at all times
• Utilizes applicable computer software programs to create and track warranty work tickets
• May perform new homeowner orientation walk-throughs to educate the homeowner and inspect the components of the house
• Maintains professionalism, including punctuality and maintaining a clean and orderly work environment, at all times
• Pursues personal development of skills and knowledge necessary for the effective performance of the role
• Performs all duties in adherence to Colen Built standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Education and Experience:

• High School Diploma or equivalent required
• Additional specialized technical courses preferred
• 2+ years of customer service experience preferred
• Previous experience in home maintenance including air conditioning, minor electrical and plumbing preferred

Skills and Knowledge:

• Must be able to read, write and understand English, have good verbal and written communication skills and write professional business correspondences
• Bilingual (Spanish) preferred
• Excellent customer service skills required
• Computer skills, including Microsoft Office required
• Extensive working knowledge of all paperwork procedures required
• Ability to multi-task, establish priorities, and maintain organization in a changing environment to maintain efficiencies and meet deadlines
• Ability to respond to specific inquiries or complaints in a calm and timely manner

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Self-starter
• Inquisitive, detail-oriented
• Team player
• Focused and adaptable

Organizational Relationships

Reports to: Construction Service Manager

Supervises: None

Certifications and Licenses

A valid Florida Drivers License with acceptable driving history is required

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities. Drug free work place.

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