Contact Center Specialist (MyUPMC Help Line)- Pittsburgh or Erie Job at UPMC
Description
Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance? Are you tech savvy and driven to provide excellent customer service?
UPMC is hiring Contact Center Specialists to help support its MyUPMC Help Line department. This position works various shifts Monday through Saturday from 8:00am until 7:00pm. After successful training phase the first few days, this position will be work from home!
In this role, you will serve as a representative of the Scheduling Services center, which aids and support digital tools for our patients. You will also be assisting patients in their password resets, resolving basic navigation issues and promoting other UPMC services via inbound phone calls and chat sessions. If you're up for the challenge, apply today!
Responsibilities:
- Processing all new user enrollments; assigning user passwords.
- Assisting patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns, such as performing password resets.
- Communicating directly with users to ensure satisfactory resolution of issues.
- Providing the referring physician with requested medical record information after verifying physician-patient relationship.
- Logging all issues and resolutions in the Consumer Contact Center CRM Application and generating reports for use of Consumer Contact Center management.
- Directing calls to the appropriate department as necessary.
Qualifications
Requirements:
HS Diploma or equivalent
1 year general customer service experience
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
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