COORDINATOR/ACCESS & DELIVERY SERVICES Job at Central Michigan University
The Coordinator of Access and Delivery Services manages the Access and Delivery unit, employees, and functions. This 12-month position supervises 3 permanent employees and oversees the library’s resource sharing, document delivery, shipping and receiving, course reserves, and copyright. This person develops and provides user-centered, forward-thinking services that support Central Michigan University faculty, staff, students and affiliates. Plays a lead role in assessing the library’s service offerings, monitoring trends in academic library public service practices, and developing innovative practices which position the CMU Libraries for a successful future.
Required Qualifications
Bachelor’s degree.
Two years of supervisory experience of full-time staff.
Two years of library experience.
Experience with interlibrary loan/resource sharing systems.
Familiarity with computer software and systems such as MS Office, student information systems, and integrated library systems.
Ability to communicate effectively and clearly in oral and written communications.
Strong interpersonal skills, including the ability to interact with others with respect and empathy.
Demonstrated commitment and experience providing excellent and user-centered public service.
Demonstrated creative and innovative problem-identification and problem-solving skills.
Demonstrated ability to work collaboratively and independently.
Commitment to inclusion, equity, and to serving the needs of a diverse population.
Two years of supervisory experience of full-time staff.
Two years of library experience.
Experience with interlibrary loan/resource sharing systems.
Familiarity with computer software and systems such as MS Office, student information systems, and integrated library systems.
Ability to communicate effectively and clearly in oral and written communications.
Strong interpersonal skills, including the ability to interact with others with respect and empathy.
Demonstrated commitment and experience providing excellent and user-centered public service.
Demonstrated creative and innovative problem-identification and problem-solving skills.
Demonstrated ability to work collaboratively and independently.
Commitment to inclusion, equity, and to serving the needs of a diverse population.
Preferred Qualifications
Master’s degree in library science from an ALA accredited program.
Experience with Alma library management system and interlibrary loan software, preferably ILLiad and MeLCat.
Experience with interlibrary loan/resource sharing, digitization, course reserves and copyright.
Two years of supervisory experience of full-time staff in a library setting.
Experience with Adobe Creative Suite.
3 years of library experience in public or access services.
Experience with building operations and patron safety in public facilities.
Experience with Alma library management system and interlibrary loan software, preferably ILLiad and MeLCat.
Experience with interlibrary loan/resource sharing, digitization, course reserves and copyright.
Two years of supervisory experience of full-time staff in a library setting.
Experience with Adobe Creative Suite.
3 years of library experience in public or access services.
Experience with building operations and patron safety in public facilities.
Duties & Responsibilities
Coordinates and oversees all functions of Access and Delivery Services, including interlibrary loan/resource sharing, desktop delivery, shipping and receiving, course reserves, and copyright.
Manages Access and Delivery unit, functions and employees, which includes a minimum of three permanent staff as well as student employees.
Works with the Manager of Access and User Services to develop, recommend, and implement policies, procedures, and services.
Evaluates and assesses services delivered by staff to library users.
Provides direct user support such as answering questions and resolving problems for students, faculty, staff and community users.
Works collaboratively, cooperatively, and positively with library colleagues, university researchers, and external resource sharing partners.
Manages professional relationships and responsibilities in a manner that reflects well on the University Libraries.
Maintains relevant website content including webpages about copyright, resource sharing, and course reserves.
Applies quality control measures and consults with faculty to ensure copyright compliance for courses.
Configures and maintains ILLiad and other software systems, such as Odyssey, RapdiILL and MeLCat.
Manages the ILLiad Decision Support Pipeline for optimal staff workflows and patron service.
Troubleshoots software and maximizes its functionality for the benefit of CMU library users.
Evaluates, recommends, and implements new technology to improve processes or provide cost savings.
Maintains, evaluates, and recommends consortial resource sharing agreements and partnerships that benefit CMU students and faculty.
Ensures that CMU Libraries meets or exceeds consortial agreement standards.
Provides information as needed for collection development.
Maintains statistics and writes reports.
Recommends and implements changes to policies, procedures, and services, as needed.
Shares responsibility for opening and closing the library and monitoring the building.
Oversees the Access and Delivery budget and its student budget.
Stays informed of innovative customer service practices and trends related to user services.
Demonstrates innovation, creativity, and flexibility and openness to new ideas and approaches.
Adheres to CMU’s Diversity, Equity, and Inclusion (DEI) expectations.
Serves on library committees and works on special projects.
Performs other duties as assigned.
Manages Access and Delivery unit, functions and employees, which includes a minimum of three permanent staff as well as student employees.
Works with the Manager of Access and User Services to develop, recommend, and implement policies, procedures, and services.
Evaluates and assesses services delivered by staff to library users.
Provides direct user support such as answering questions and resolving problems for students, faculty, staff and community users.
Works collaboratively, cooperatively, and positively with library colleagues, university researchers, and external resource sharing partners.
Manages professional relationships and responsibilities in a manner that reflects well on the University Libraries.
Maintains relevant website content including webpages about copyright, resource sharing, and course reserves.
Applies quality control measures and consults with faculty to ensure copyright compliance for courses.
Configures and maintains ILLiad and other software systems, such as Odyssey, RapdiILL and MeLCat.
Manages the ILLiad Decision Support Pipeline for optimal staff workflows and patron service.
Troubleshoots software and maximizes its functionality for the benefit of CMU library users.
Evaluates, recommends, and implements new technology to improve processes or provide cost savings.
Maintains, evaluates, and recommends consortial resource sharing agreements and partnerships that benefit CMU students and faculty.
Ensures that CMU Libraries meets or exceeds consortial agreement standards.
Provides information as needed for collection development.
Maintains statistics and writes reports.
Recommends and implements changes to policies, procedures, and services, as needed.
Shares responsibility for opening and closing the library and monitoring the building.
Oversees the Access and Delivery budget and its student budget.
Stays informed of innovative customer service practices and trends related to user services.
Demonstrates innovation, creativity, and flexibility and openness to new ideas and approaches.
Adheres to CMU’s Diversity, Equity, and Inclusion (DEI) expectations.
Serves on library committees and works on special projects.
Performs other duties as assigned.
Supervision Exercised
Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU’s culture of excellence.
Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Sunday, February 5, 2023.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Sunday, February 5, 2023.
Employee Group
Professional & Administrative -Salary
Staff Pay Level
Pay Range
$42,000 - $50,000
Division
Academic Affairs
Department
Libraries-Documents on Demand
Position Status
Regular
Position End Date
Employment Status
Full-Time
FTE
1.00
Position Type
12 month
Weekly Work Schedule
M-F 8 a.m. - 5 p.m.; evenings & weekends as required.
Location
Mount Pleasant, MI
About the Department
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
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