JOB TITLE: Credentialing Officer - Part-Time
DEPARTMENT: Security
REPORTS TO: Manager, Joint Operations Center
FLSA STATUS: Non-Exempt, Hourly
ROLE
The Credentialing Officer will be the primary point of contact for the organization. This role will be responsible for fulfilling all access control needs and requests of the organization and its third-party partners. This position will have year-round credentialing responsibilities. This position will be required to work outside of regular work hours and/or report in from off-duty to assist with minimum staffing coverage.
RESPONSIBILITIES
- Coordinate with appropriate stakeholders (Cubs Productions, HR, Event Operations) on the design, creation, and distribution of the Cubs yearly credentials to Cubs associates as well as contractors, partners, and vendors of the Cubs organization
- Responsible for C-Cure integration, printing, clearance assignment, and distribution of the yearly credentials
- Field daily ID requests/needs, Temporary ID assignment, and reconciliation of Temporary ID’s
- Reconciliation of terminated associate credentials and profiles
- Conduct Inventory, budgeting, and procurement of cardstock, printer ink, and misc. supplies
- Manage MLB Guest Pass system requests, approvals, access, printing, and distribution
- Operate in the Media Window for the processing of game-day temporary credentials to all associates, batting practice guests, and activations
- Ensures access control and credentialing procedures comply with MLB Best Stadium Operating Procedures (BSOP) and Department of Homeland Security (DHS) Sports Venue Credentialing Guide
- Manage the C-Cure Visitor Management and Access Request Module for the front office
- Maintain a professional appearance and demeanor
- Assists in departmental training
- Other related duties as assigned
REQUIRED QUALIFICATIONS
- 4-year degree from an accredited university or college or equivalent combination of education and two years related experience in access control management
- Unrestricted authorization to work within the United States
- Demonstrated organizational abilities to handle multiple tasks, establish priorities, deliver effective results, and consistently meet tight deadlines and targets
- Demonstrated understanding of the need for information integrity and ability to pay attention to maintaining accurate and timely information
- Demonstrated effective communicator both verbal and written, with excellent interpersonal skills
- Demonstrated computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, and Internet manipulation
- Demonstrated ability to create and thrive in a team environment
- Ability to work flexible hours including evenings, weekends, and holidays as needed
PREFERRED QUALIFICATIONS
- Advanced degree from accredited university or college
- Experience with Softwarehouse 9000 C-Cure Access Control
- Experience as an organization’s credentialing coordinator
Job Type: Part-time
Pay: $17.85 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Chicago, IL 60613: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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