This position is assigned to both junior and senior Members.

Summary: Serves customers in a friendly, helpful manner while maintaining Wendys standards.

Qualifications:

• 
  Have completed the initial employee training program.
• Be attentive, quick and accurate.
• Have menu and product packing knowledge.
• Capable of multi-tasking.
• Have a positive Team-player attitude.

Our Crew Members are cross-trained to be able to perform all positions within our restaurants.

Order Taker / Dining room

• Greet Guests
• Accurately fill out Guests check
• Upsell (ie: Biggie Size)
• Accepting payment for orders
• Thanking Guest
• Assist Guests with order to table service if required
• Cleaning of dining room throughout shift (ie: tables, chairs, floors, glass in windows / doors. Washrooms)
• Maintaining cleanliness and fullness of condiment stand area
• Emptying garbage in dining area
• Balance cash and float at the end of shift.
• Cleaning as required
• Other duties as required.

Fries / Nuggets

• Follow monitor to prepare Guests order (also could be headset system for drive thru)
• Portion / serve fries / nuggets to both service lines
• Retrieving fries from freezer as required
• Cook fries - includes using hands to pick up basket and drain
• Cleaning as required
• Other tasks as requested

Sandwiches

• Follow monitor to prepare Guests order (also could be headset system for drive thru)
• Must wear disposable gloves while working in sandwich station
• Retrieve buns from warmer
• Retrieve condiment pans from below station in order to replenish station as required
• Prepare sandwiches as requested by Guest
• Prepare baked potatoes as requested by Guest
• Cleaning as required
• Other tasks as requested

Drinks

• Follow monitor to prepare Guests order (also could be headset system for drive thru)
• Portion and serve cold drinks
• Prepare and serve all hot beverages
• Portion and serve chili / frosties
• Replenish ice bins throughout shift
• Cleaning as required
• Other tasks as requested

Register

• Greet Guest
• Take guests order, offer upsize and key into register (may also be over headset system in drive thru) following key steps
• Complete transaction with processing payment
• Cleaning as required
• Other tasks as requested

Openers - our Openers have a key position in ensuring the site is ready for the day. This can include the following:

• Lettuce preparation
• Slice tomatoes
• Set-up sandwich station
• Salad preparation
• Prepare cheese sauce and poutine sauce
• Pull products from freezer and / or walk-in cooler
• Cleaning as required
• Other tasks as requested

Closers - our closers also have a key position in ensuring the restaurant is clean / stocked ready for the following day

• Grill must be cleaned thoroughly
• Service line equipment to be completely wiped down
• All floors swept / scrubbed with a deck brush
• Empty and remove all trash
• Move all tables / chairs (if applicable) to clean floors in dining room
• Clean washrooms
• Spot clean glass on windows and doors
• Cleaning of Frosty machine
• Dishes washed, rinsed and sanitized and stored in appropriate location
• Cleaning as required
• Other tasks as required

Physical Requirements:

• 
  This position requires long periods of standing. As well, this position requires a significant amount of bending and turning.
• Lifting and reaching requirements are listed below:

• Reaching across up to 4 feet.

- Bending and stretching - approximately 2 feet.

- Stocking - must be able to carry up to 50 pounds.

• When standing must be able to bend and reach items, which involves an approximate 1 foot reach.
• Must be comfortable using a step-ladder.
• Must be able to use both hands for certain tasks.

Food and Safety:

• 
  Conducts daily cleaning functions such as washing surfaces, floors, equipment and maintaining the tidiness of the store.
• Must be able to reach into the 3-Compartment dish sink. The depth of each sink is approximately 3 feet.
• Must be able to reach the drying shelf (if applicable) over the 3-Compartment dish sink. The approximate reach to the shelf is 3 feet.
• Follows weekly cleaning schedule such as dismantling, cleaning and reassembling equipment, and cleaning light fixtures to ensure a clean store.
• Uses the principles of sanitation (Wash, Rinse, and Sanitize) daily, throughout shift.
• Rotates product using the FIFO (First In, First Out) system.
• Must be knowledgeable of the production sheets to track and throw appropriate products if necessary.

Health and Safety:

• 
  Complies with all health and safety requirements such as lifting, knife safety, wet floor procedures and chemical procedures.
• Must be able to lift supplies down from shelves which are at different heights, depending on the layout of the store and provincial/state regulations.
• Reports any unsafe equipment immediately to management.

Organization of Area:

• 
  Organizes and maintains all paper supplies.
• Organizes and maintains cleanliness of workstation.
• Informs store manager of supplies required.
• Checks the storage, rotation and freshness of all food items.
• Organizes day to ensure that daily deadlines are met for peak sales times.

Reports to: Management including Restaurant Manager, Assistant Manager or Supervisor

Date: February 2022

The above tasks are representative but not all inclusive.