Purpose of the Role:

Responsible for managing a team of Intensive Case Managers. providing time-limited (12 months) wrap-around services to support clients who experience barriers because of a criminal history. These services include: administering risk and needs assessments; assisting clients with their job search and connecting them to job training; legal advocacy; accessing public benefits and housing assistance; navigating community supervision (probation); and other case management needs. In the process, ensure adherence to policies, procedures, and regulations while safeguarding quality and driving positive and measurable outcomes.

Essential Functions of the Role:

• Supervise, train and develop Intensive Case Manager (ICM) in their ability to addresses their client’s immediate and emerging needs, resolve issues, advocate and connect clients to needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation).
• Monitor, review and verify monthly Medicaid billable services that Case Managers provide their caseloads.
• Lead and coach assigned team in a manner they become increasingly independent in their capability to manage day-to-day interactions by developing their problem solving, communication and advocacy skills; as well as providing them with needed training (one-on-one, field visits, team meetings, outside training, etc.) that will result in effective and outcome-oriented case managers.
• Ensure care plans, activities and required documentation are aligned with client goals and in compliance with Health Home or Grant Funding requirements; eliminate potential issues related to billing, reimbursements to the agency and/or an audit from an external entity.
• Be aware of and provide guidance, and/or direct involvement on cases presenting with acute needs.
• Conduct supervision meetings with each ICM (one-on-one’s) reviewing key metrics
• Comply with all other reporting requests made by management.
• Monitor ICM quality through direct calls to clients, field visits etc., side-by-sides.
• Develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office
• Team and location assignments based on Agency needs.
• Other activities as assigned.

What will CHOICE offer you?

• Medical, dental, vision, and a Flexible Spending Account/Health Reimbursement Account

• Paid parking for all employees

• Life Insurance at $50,000 regardless of your position or hours worked.

• Long term disability

• 401K policy with a company match

• Opportunity for 2 bonuses within your first year

• Tuition reimbursement

• Promotions - 85%-90% of our Client Care Supervisors and Program Directors were promoted from within

• A new and exciting mentorship program

• A hybrid work environment - you’ll be working some days in the office and some days in the field. This is done to ensure the safety of our employees and clients due to COVID-19.

• A work schedule of Mon-Fri, 9am-5am, 12pm-8pm

• Hands-on experience in the field

Qualifications for this Role:

• Proven ability to empathize with the clients we serve.
• Tenacity and passion for this work, balancing objectivity and empathy.
• Minimum 2 – 3 years of care related experience in the areas of advocacy, mediation and crisis management.
• Bachelors in an area of Human Services, Psychology or 5 years equivalent work experience.
• 2 years prior supervisory experience highly preferred.
• Computer literacy required.
• Bilingual English/Spanish a plus.
• Knowledge of services in the area.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you familiar with the Bronx, NY area?

Education:

• Bachelor's (Preferred)

Experience:

• Supervisory: 2 years (Required)
• Case management: 2 years (Required)
• Crisis Stabilization: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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