The Crisis Fuel Worker will primarily be responsible for interviewing clients to determine services needed, will provide information about services available, make referrals to appropriate agencies and community resources, and provide direct assistance for emergency and supportive services when available. Will also be responsible for all aspects of working within the Outreach department in a team effort approach.

• Manage flow of applicants in order to minimize waiting time
• Assess clients in crisis to determine immediate needs and develop plan for immediate response
• Perform intake for Crisis Program, Warmth, CSBG and any other energy assistance funded programs. Determine and verify income for all applicants in accordance with all program requirements. Order fuel from designated vendor for clients whose application has been approved
• Assist households in completing forms for a variety of benefit programs, such as 3sqVT, SFA, Rental applications.
• Coordinate and follow-up with delivery of services to be provided to individuals/families moving towards self-sufficiency. Share options of available resources available to low-income people
• Work as a team member to support colleagues, program and agency as a whole
• Process cases with supervisor after each meeting with client
• Attend and participate in staff, agency, and service provider meetings deemed necessary for job performance. Attend Fuel Program procedure and access computer trainings as needed.
• All other duties assigned by the supervisor consistent with the job description

NEKCA is an Equal Opportunity Employer & Provider

Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged. Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

• Must comply with NEKCA policies if hired.
• Staff will be required to authorize and pass NEKCA’s criminal record check process
• Excellent punctuality and attendance are essential.
• High school diploma or equivalent required and the ability to read, write and have basic math skills. Additional related education and/or experience preferred.
• Must have home telephone and reliable transportation.
• Six months to one year experience in human services field preferred. Knowledge of community resources including local service providers, state and federal agencies.
• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with clients, other outreach staff, and members of the community. Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
• This position is considered a mandated reporter.
• Must be assertive, responsible and able to work flexible hours. Must be self-motivated, self-initiated and able to demonstrate positive problem solving skills in stressful situations. Will work independently and as part of the Outreach team.

E.E.O.