Crisis Intervention Specialist/ Call Center On Call Job at Uplift Family Services

Uplift Family Services Campbell, CA 95008

Title: Crisis Intervention Specialist

Classification: On-Call Non-Exempt

Actual offers will be determined by the candidate’s creditable years of experience in conjunction with internal equity considerations and based on the organization’s current compensation practices.

Job Code: 820

Job Summary

Works within the vision, mission, and philosophy of the agency overseeing a program that provide 24/7 crisis response and stabilization services to individuals experiencing a mental health crisis. Intervenes with crisis behaviors while developing the individuals strengths and interests. Responsible for linking to community resources. Does whatever it takes to meet the needs of the individual in a strength-based approach. Helps to create permanent connections for individual. May search, locate, and engage individuals' natural supports. Assists with transitioning individual to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings.

Essential Duties

  • Provides direct services individuals in crisis in community setting
  • Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
  • Engages and builds alignment and relationships with individuals' family, and natural supports.
  • Utilizes strengths of individuals and natural supports to assist in the implementation and achievement of goals and outcomes.
  • Works individuals and/or family/natural supports to create strength-based planning and crisis interventions.
  • Understands and takes advantage of therapeutic opportunities in crisis situations.
  • Conducts observations regarding specific target behavior of individual or youth to support their intended identified outcome.
  • Assists individuals in developing a hypothesis of function and underlying unmet need to develop individualized, strength-based strategies and interventions that will result in positive behavior change.
  • Works in the community directly with individuals and/or family to develop and implement safety and skill refinement plans.
  • Driving to individuals in crisis in the location identified.
  • Position specific duties and responsibilities may vary depending upon program.
  • Performs other responsibilities, as assigned, to support department/business needs.

Education Requirements

High school diploma or GED.

Experience Required

Excellent Interpersonal skills and the ability to write and communicate clearly

Excellent customer service.


Preferred Education

BA or BS in related field

Preferred Qualifications

1 year experience working in the mental health field

Ability to speak, read, and/or write in another language.


Other Specific Requirements

  • Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance.
  • Valid California Driver's license with two years of experience driving and clean driving record may be required.

Work Environment/Conditions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

In addition this position requires sitting, standing, walking, kneeling, and climbing.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position. I agree to successfully complete all required training indicated for this position. I agree to keep all of my required certifications and licenses current and up to date and provide proper documentation of the same to the Human Resources Department. I agree to comply with all Agency policies and procedures. I agree to comply with the agency compliance plan and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with youth and families and fellow employees.




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