Job description
Help shape the future of fighting financial crime by joining the Association of Certified Financial Crime Specialists (ACFCS), a CeriFi company, that is rapidly growing professional association providing training, tools and certification helping professionals detect and prevent financial crimes including money laundering, bribery, fraud, cyber security attacks, human trafficking and more.
Nature and Scope
The Customer Care Advocate (Bilingual) position is multi-faceted, allowing one to apply a wide range of skills involving support of B2C and B2B customers, making recommendations on the customer lifecycle process, compilation of data and more.
This is an opportunity to function in a highly autonomous role where one will have the ability to shape the position and moreover the future path of ACFCS while supporting those involved in the fight against financial crime who make the world a better place.
Core Responsibilities:
Handle incoming tickets submitted by both internal and external customers.
Review and process certification applications to ensure applicants are qualified.
Manage ticket responses using phone and email.
Identify and assess customers? needs to achieve target levels of customer survey satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, process customer accounts/payments, and file documents.
Participate in a limited level of customer service technical support.
Take the extra mile to engage customers.
Additional projects as required.
Make recommendations on how to improve the customer experience.
Qualifications:
Strong customer service mentality.
Self-motivated individual able to work under tight deadlines in a dynamic environment.
Comfortable learning new technology and proficiency with Microsoft Office including Excel and Word; familiarity with Learning Management Systems (LMS) and Customer Relationship Management Systems (CRM).
Customer orientation and ability to adapt/respond to different types of personalities.
Ability to multi-task, prioritize, and manage time effectively.
Ability to document, develop and implement new systems and processes to achieve business process improvements.
Bilingual (English/Spanish) - 100% fluent in both verbal and written forms.
Job Type: Full-time
Salary: Up to $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work from home
Schedule:
Monday to Friday
Experience:
Customer service: 1 year (Preferred)
CRM software: 1 year (Preferred)
LMS: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: Remote
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Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Help shape the future of fighting financial crime by joining the Association of Certified Financial Crime Specialists (ACFCS), a CeriFi company, that is rapidly growing professional association providing training, tools and certification helping professionals detect and prevent financial crimes including money laundering, bribery, fraud, cyber security attacks, human trafficking and more.
Nature and Scope
The Customer Care Advocate (Bilingual) position is multi-faceted, allowing one to apply a wide range of skills involving support of B2C and B2B customers, making recommendations on the customer lifecycle process, compilation of data and more.
This is an opportunity to function in a highly autonomous role where one will have the ability to shape the position and moreover the future path of ACFCS while supporting those involved in the fight against financial crime who make the world a better place.
Core Responsibilities:
Handle incoming tickets submitted by both internal and external customers.
Review and process certification applications to ensure applicants are qualified.
Manage ticket responses using phone and email.
Identify and assess customers? needs to achieve target levels of customer survey satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, process customer accounts/payments, and file documents.
Participate in a limited level of customer service technical support.
Take the extra mile to engage customers.
Additional projects as required.
Make recommendations on how to improve the customer experience.
Qualifications:
Strong customer service mentality.
Self-motivated individual able to work under tight deadlines in a dynamic environment.
Comfortable learning new technology and proficiency with Microsoft Office including Excel and Word; familiarity with Learning Management Systems (LMS) and Customer Relationship Management Systems (CRM).
Customer orientation and ability to adapt/respond to different types of personalities.
Ability to multi-task, prioritize, and manage time effectively.
Ability to document, develop and implement new systems and processes to achieve business process improvements.
Bilingual (English/Spanish) - 100% fluent in both verbal and written forms.
Job Type: Full-time
Salary: Up to $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work from home
Schedule:
Monday to Friday
Experience:
Customer service: 1 year (Preferred)
CRM software: 1 year (Preferred)
LMS: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: Remote
Edit job
Open
View public job page
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.