Summary

Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.The Customer Care Manager is responsible for recruiting plus scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service.

Benefits

• Weekly pay with direct deposit

Requirements

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Utilize the Internet for recruitment. This includes posting positions to appropriate Internet sources; research new ways of using the Internet for recruitment; use social and professional networking sites to identify and source candidates.
• Work with the Franchise Owner and/or Branch Manager on recruiting planning meetings.
• Assist in the creation of job descriptions.
• Lead the creation of a recruiting and interviewing plan for each open position.
• Efficiently and effectively fill open positions.
• Coordinate recruiting initiatives.

Requirements

• Educated experience
• High School Diploma required
• Flexibility and good time management skills A MUST
• Experience with recruiting, healthcare recruiting a plus.
• Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license; valid state required proof of auto insurance.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Types: Full-time, Part-time

Pay: Up to $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Home Health Recruiting: 1 year (Required)

Language:

• English (Preferred)

Work Location: One location

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