Customer Care Representative 1 Job at Sally Beauty Holdings
Overview
Job Title: Customer Care Representative I
QUALIFICATIONS TO BE ELIGIBLE:
- This role pays $15.00 per hour. Although this is not negotiable, this is a "growth role" with great opportunity to promote from within.
- The hours are 10:00 am to 7:00 pm, Monday to Friday. If you have regular conflicts with this schedule, this role may not be a fit for you.
- Although this is a great remote opportunity, you must live within the state of Texas, or any State/City within Central Time Zone
Essential Function:
Employee holds the primary responsibility of answering inbound calls from customers and company associates and documents interactions when appropriate.
Primary Duties:
- First line of contact with customers and company associates via phone, inbound and outbound calls, answering questions, resolving issues and complaints, and making policy decisions always keeping customer satisfaction in mind as a priority
- Updates customer records and electronically records interactions with customers
- Works with Customer Care Rep II, III, Coach, Lead or Supervisor when necessary to resolve any customer situations outside the norm
- Escalates unresolved customer issues, complaints, or technical problems for investigation
Knowledge, Skills and Abilities:
- High school diploma or GED
- 1+ years’ experience in customer-related services
- Minimum typing of 45 words per minute with 95% accuracy
- Comprehensive spelling and grammar skills
- Ability to use multiple systems while assisting a customer
- Basic knowledge of computers and mobile devices
- 10 key by touch
- Knowledge of principles and processes for providing an excellent customer experience
- Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
Competencies / Attributes:
- Excellent telephone etiquette
- The ability to show empathy to all customers
- Pleasant tone of voice
- Positive demeanor
- Ability to engage in active listening
- Desire to actively look for ways to help customers
- Excellent communication skills
- Strong interpersonal skills
- Basic trouble-shooting skills
- Ability to learn and retain knowledge of product line, prices, and promotions
- Attention to detail and accuracy.
- Solve a variety of customer issues based on the guidelines given
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