Customer Care Representative Job at AdventHealth Orlando
Description
Qualifications
What You Will Need:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Customer Care Representative
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Schedule: Full-Time
Shift: Day's Monday 5:30am.- 2:00pm. and Tuesday to Friday 5:45am.- 2:15pm. Must be open
Location: Medical Plaza N Orange Ave, Orlando, FL
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Answers phones and greets patients and guests using AdventHealth’s Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
- Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines.
- Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately.
- Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
- Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.
What You Will Need:
Required:
- Basic computer and filing skills
- Communicates professionally with an acceptable use of English and spelling
- Ability to follow directions
- Works independently in most situations while multitasking
- Ability to work with people of various diverse backgrounds
- Customer service skills
Preferred:
- Knowledge of patient financial services (PFS) procedure
- Knowledge of computer programs including Support, Cerner and PACS
- Medical Terminology
- Ability to communicate in Spanish
- High School diploma or equivalent
- Previous Radiology or Medical Office experience
Job Summary:
Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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