CUSTOMER EXPERIENCE ASSOCIATE – JOB DESCRIPTION

Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages. We are excited to be on the search for a passionate and enthusiastic individual to join our team. At Athletic and through our products, we believe we can have a positive impact on the health, activity, and opportunity in our communities - we actively seek representation from all diverse communities to continue to broaden our horizons.

We are seeking a Customer Experience Associate who is passionate about Athletic Brewing’s brand and products and is looking for an opportunity to contribute significantly with a high degree of independence and tackle unique challenges as we ignite this new segment. As team members our, customer experience associates, respond to customers inquiries and help solve any issues that arise, respond to customer feedback and be the overall bridge between the company and our community. We would love to further discuss our vision for the brand, impact, and how you can be a big part in that playing out.

Job Responsibilities:

• Deliver world class customer experience to customers of Athletic Brewing by having extensive product knowledge to answer inquiries.

• Engages with Athletic Brewing customers via telephone, email, or in person to provide support and information within brand standards.

• Escalates feedback based on customer experience to the appropriate Athletic Brewing Company teammate.

• Identifies opportunities and shares ideas for improvement to continue evolving our customer experience.

• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Other related duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Desired Experience/ Traits

Who You Are:

• Excellent communication skills including active listening.

• Passionate about wowing our customers.

• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

• Independent operator - disciplined and self driven.

• Solves problems quickly, completely, and thoughtfully.

Skills and Experience:

• Education: Bachelor’s Degree valued, some college required.

• Strong computer skills and savvy valued

• Previous customer experience roles valued

• Prior experience with CRM software valued

• Candidates with start-up experience preferred

Job Details:

• Location: Remote (welcome at the breweries at any time)

• Salary: Commensurate with experience - Base salary and opportunities for performance bonuses. *

• Benefits: Company Paid health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave

• Community Program/Professional Development: In addition to Vacation and Sick Leave, all team members receive 12 paid days per year to dedicate to volunteering or professional development activities.

• We value internal mobility and team equity.

• We are an equal opportunity employer – we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community.

• We encourage and welcome members of traditionally underrepresented communities to apply.

* If you are applying from CO, please - subject job title CO salary request to receive compensation range based on COL for CO. –

Physical Demands:

• May sit/stand for several hours at a time.

• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.

• Prolonged exposure to computer screens.

• Repetitive use of hands to operate computers, printers, and copiers.