Customer Relations Administrator (Complaints & Returns)

Vacancy Number: req2670

Location: Mill Hall

Location Address: 8 Croda Way, Mill Hall, Mill Hall, PA PA 17751 USA

Be part of our journey

As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable, and high-performance solutions. We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing marketplace.

Our ideal person

As a business, it is really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.

Customer Complaints & Returns Administrator

Key Duties:
Processing of customer complaints in SAP
Seek clarification from originators as required
Direct site of manufacture sample requests to the customer for continued investigation
Notify other complaint coordinators and investigators as required
Assigns and closes tasks upon completion
Provide status updates to investigators and customers as needed
Create and send customer notifications
Attend weekly MRB meetings
Seek status of outstanding tasks for completion as needed
Document correspondence within the complaint in SAP as required
Generate monthly and quarterly reports as needed
Assist in guiding users with the proper complaint process


Experience & Education Required:
Experience using SAP. Understanding of complaint process and/or supply chain. Understanding of ISO 9001 standard.
AA or AS Degree or equivalent experience, science related field a plus. Advanced knowledge of MS Office. Excellent communication and writing skills. Must have written and oral proficiency in the English language.

Croda recognizes employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify