Customer Service Agent - Kayman Direct - Greeley Job at Yoder Family of Companies
Now Hiring FT & PT Customer Service Reps!
Bi-lingual Reps Needed ASAP!
Great Pay & Benefits!
Sign On Bonus Opportunity!
Flexible Schedule!
No Late Nights!
No Selling!
Come join Kayman Direct in building a career that is great for students, retirees or anyone with a friendly demeanor & positive attitude looking to make a difference in a person's day!
Company Information
We are a full-service, family-owned automotive company that has been a cornerstone business serving the automotive needs of our customers since 1908. Kayman Direct is a part of the Yoder Family of Companies, which is a full suite of Automotive sales, service and finance companies that has been in business for over 100 years and proudly employ over 250 people and growing strong.
Learn more about who we are, our story, the services we provide and our commitment to customer safety and satisfaction, by visiting Kayman Direct!
Customer Service Agent Position Summary
Kayman Direct works with automotive dealerships across the country, handling outbound and inbound calls from and to their customers. The customer service agent will schedule appointments, make follow up calls, check the status of repairs on their vehicle and ultimately, provide a friendly, helpful, world class customer service experience.
Essential Duties and Major Responsibilities
- Displays enthusiasm in communications with customers and works to build a rapport with each.
- Communicates effectively with new and current customers by phone, email, and/or text message.
- Handles/completes all assigned calls.
- Handel general inquiries from customers and direct them to the appropriate person/place.
- Maintains an ongoing customer database to assist in capturing repeat business for each communication made.
- Schedules appointments with interested buyers, maintaining correct and complete documentation.
- Contacts customers on several platforms and process including but not limited to phone calls, E-mail, text, instant message.
- Projects professional company image in all communications.
Education: High school degree or equivalent.
Experience: 1-3 years Retail and Customer Service Experience; 1-3 years automotive or call center experience preferred.
Work Hours: Flexible shifts between 7:00 AM to 6:00 PM. No late nights! Full and part time positions open, start immediately
Benefits – If hired to a full-time position, the company provides vacation time, sick time, paid holidays, 401(k) employer paid life insurance, health, dental, vision, pet insurance, and company discounts. If hired for a part-time position the company provides paid sick time and company discounts. No other benefits are offered.
Wage: Hourly $17.50
Benefits – If hired to a full-time position, the company provides vacation time, sick time, paid holidays, 401(k) employer paid life insurance, health, dental, vision, pet insurance, and company discounts.
If hired for a part-time position the company provides paid sick time and company discounts. No other benefits are offered.
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