Does your heart start pounding on Monday in anticipation of Saturday's snowboard outing? Do you dream of Fat Bikes instead of sandy beaches? Would you rather climb Everest than the corporate ladder? Since 1982, our team at The House has been passionate about equipping everyone from weekend warriors to Sherpas with the best outdoor gear on the planet.

Each product we sell has been researched and tested by experts and, ultimately, approved by the end user - that's you, the driving force behind everything that keeps us stoked! Thanks to the active lifestyles of our loyal members, The House stocks over 65,000 products in our online catalog making us one of the world's largest outdoor retailers. In fact, we've expanded even more with our recent partnership with the Camping World family of brands. With all this gear, we invite you to take up new adventures, and maybe even a new career.

The House is now hiring Seasonal Customer Support Agents. This role will be based remotely!

This is a Seasonal Position, offering Full-Time or Part-Time hours!

About the Job:

We are looking for an outdoor enthusiast, who is organized, energetic, on-top-of-it, go-getter to join our incredible Customer support team.

Customer Support Agents act as a trustworthy point of contact for our customers, and the ultimate advocate for their best interests. The ideal candidate will be able to assist our wide range of customers-from seasoned mountain bikers to those picking out their first set of skis, be detail-oriented, kind, personable, patient and eager to learn. This position helps create a seamless and positive experience for our customers when they call in, chat in or email our customer service team! We are a small but mighty team and are looking for great collaborators and trustworthy partners.

We offer part time and full time hours for this fully remote seasonal position with our company - Operating hours are:

Monday -Thursday 10:00am - 7:00pm

Friday 10:00am - 6:00am

Saturday 10:00am - 5:00am

Sunday 12:00 (noon, Central) - 4:00pm

• Many shifts and flexible options that you get to choose from!

What you'll be responsible for:

• Aiding the Customer Support Team, directly interacting with customers across all communication channels (phone, email, chat).
• Speak with customers according to their level of background knowledge as well as answer any questions they may have.
• Ability to establish strong product knowledge and sell to customers
• Collaborating with internal teams to share relevant insights and inspiration.

What we'll love about you:

~ If you don't have previous customer service experience ...but you enjoy helping others, enjoy outdoor sports and have an outgoing personality...we still want to hear from you!- APPLY NOW!)

• Strong verbal and written communication skills
• Problem-solving mindset
• A passion for building connections
• A positive attitude and upbeat personality
• A team player who is willing and happy to help
• Belief in our mission and passion for the outdoors
• Inquisitive, love to learn, embrace failure, and never give up

Qualifications:

• 1 to 2 years of customer service and/or 1-2 years related experience.
• Enthusiasm for sports and the outdoors
• Access to reliable internet
• Overall positive attitude with a passion for learning
• Unparalleled written and verbal communication
• Self-motivated, highly flexible and proactive with a team mentality
• Basic computer knowledge and ability to learn in-house computer programs essential
• Experience in ecommerce customer service is preferred
• Bike experience is a plus