Business Area

At Empire Today, our call center team is key to the success of our organization. Our team serves as a liaison to provide sales, service information and confirmation, schedule appointment installations, business retention, and resolve problems that our customers might experience.

Responsibilities

The Customer Service Associate ensures every customer receives superior service by answering incoming customer service calls, promptly address and resolve customer complaints, and conduct daily customer satisfaction surveys. The Customer Service Associate also communicates with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner. We are looking for Customer Service Associates who are willing to Work From Home and have High Speed Internet at home. Empire Today will provide the necessary equipment.

We are continuing to grow and are looking for talented individuals to join our Customer Service team in the following states: AL, GA, IN, KS, KY, LA, MS, NH, NC, OK, OH, PA, SC, TN, TX, UT, WI, and WV.

What's in it for you?

O Hourly pay plus a Rewarding Bonus Structure

O Paid Training

O Fully remote position

O We provide equipment- laptop, monitor etc.

O Engaging Work Team - Recognizing and Rewarding Your Contributions

O A Careerpath and opportunities to learn and grow with our business

O A variety of shifts and hours available.

Qualifications

The successful candidate will possess:

• High School Diploma/GED.
• 1 year of Customer Service experience.
• Excellent communication skills both written and verbal.
• Intermediate knowledge of MS Office.
• High Speed Internet is a must to accommodate working remote.

Benefits

Employees are eligible for numerous benefits including: Medical, Dental, Vision, Paid Time Off, Holiday Pay, 401k matching and more!

About EMPIRE TODAY

Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, and Vinyl Flooring from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.