Seeking Call Center Customer Service Representatives to join our Team

If you are looking to work in an exciting, fast-paced environment, Optio Solutions is looking for you. We are seeking Full Time Call Center Customer Service Representatives to join our Team in our Petaluma, Calif. office.

Sign on Bonus $1,000.00 ($250 at 30-day anniversary, $250 at 60-day anniversary, and $500 at 90-day anniversary). No call center experience, no problem. WE WILL TRAIN YOU!! All applicants are welcome.

About Optio Solutions

Optio Solutions, LLC is a company focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors. The agency has offices in Petaluma, Calif. and Fargo, N.D.

Call Center Customer Service Job Description and Responsibilities:

As a Call Center Representative, you will receive the tools needed for success, including paid training, industry-leading technology software, scripting and coaching to help you experience the highest level of success in your role.

• Successful completion of a comprehensive training program
• Making and receiving phone calls in accordance with FDCPA guidelines, various regulatory agencies and state and local laws
• Review and analyze work orders and other skip trace documentation in assigned queue to determine next course of action to resolve debt
• Negotiating and soliciting payment arrangements
• Document information relative to collection activity in collection software contact management system
• Analyze potential disputes and recommend course of action to management
• Prepare accounts for legal action
• Keep abreast of all regulatory compliance requirements related to collecting bad debt
• Achieving daily phone requirements as determined by Management
• Achieve daily/weekly/monthly goals as determined by Management
• Ability to establish and maintain positive working relationships with other employees
• Ability to meet department attendance requirements
• Ability to work effectively under departmental pressure/stress situations
• Demonstrating dignity, respect and professionalism at all times

Qualifications:

The ideal candidate will have:

• Strong work ethic and a desire to excel in a fun, fast-paced environment
• Good communication and multi-tasking abilities
• Motivation to learn, determination and a competitive spirit
• Basic math skills (add, subtract, multiply, divide)
• Basic computer skills
• Solid verbal communication and negotiating skills

Why work at Optio Solutions:

Competitive Compensation Package:

• Hourly base plus monthly bonus opportunity
• Company-sponsored 401(k) with generous company match
• Paid Holidays
• Paid Vacation Time
• Paid Sick Time
• Birthday Paid Day Off
• Company Paid Life, Disability and AD&D insurance
• Employee Assistance and Identity Theft Protection

Affordable Health and Wellness:

• Health Insurance with Company-funded HRA
• Dental and Vision Insurance
• Pet Insurance

Company Perks:

• Paid Training
• Flexible Schedules in accordance with dept. needs
• Advancement Opportunities
• Referral Bonus
• Tuition Reimbursement
• Casual Office Environment (Jeans Included)
• Monthly Socials
• Game room, basketball, pickleball and lounge areas

Check out what it’s like to work at Optio here: https://www.youtube.com/watch?v=xDclT5FlF7s

Optio Solutions, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. EOE