www.epokagency.com

Customer Service Coordinator Job at Tabula Rasa HealthCare Group

Tabula Rasa HealthCare Group Moorestown, NJ 08057

Job Information

  • Date Posted
    2025-09-15
  • Location
    Moorestown, NJ 08057
  • Job Title
    Customer Service Coordinator
  • Gender
    Both
The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Schedule: M-F, 11:30a - 8p & 10:30a - 7p weekly rotation

ESSENTIAL JOB FUNCTIONS:
  • Provides enrollment support for new PACE enrollees.
  • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
  • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
  • Provides help desk support to network pharmacies.
  • Education PACE staff regarding CK and network pharmacy processes for facility participants.
  • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
  • Coordinates and sets up couriers to ensure timely medication delivery.
  • Makes outgoing calls to ensure the participants have received their delivery.
QUALIFICATION REQUIREMENTS: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:
  • HS diploma required.
EXPERIENCE:
  • Minimum of 1year customer service experience preferably in a healthcare setting.
OTHER SKILLS and ABILITIES:
  • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
  • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
  • Must have a strong patient centered focus.
  • Excellent communication skills, especially via phone.
  • Excellent interpersonal and relationship building skills.
  • Understanding of clinical terms and impacts.
  • Able to multi-task and handle multiple priorities without sacrificing quality.
  • Detail oriented and organized.
  • Reliable.
  • Efficient.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.


Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs