Customer Service Manager Job at GRAY, Inc
Overview:
Position Summary
What we expect… (Essential Functions)
Qualifications:
While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.
Generally, normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.
Supervisory Responsibilities
EEO Disclaimer
Location : Location: US-KY-Lexington
Gray Construction is currently seeking a Manager, Customer Experiences to be based in Lexington, KY.
Responsibilities:
Why Gray?
Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Automotive, Distribution, Mission Critical, and Commercial.
Position Summary
The Manager, Customer Experiences is essentially the face of Gray for events both customer facing and internal to Gray. This individual will possess impeccable communication skills (oral and written) coupled with a high-level of attention to details.If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.
What we expect… (Essential Functions)
- Interfaces with Gray customers for the planning and coordination of groundbreakings and grand openings, further developing the Gray customer relationship.
- Brings creative ideas for all customer events that help achieve the Gray customer goals.
- Develops relationships with state and local networks (Economic development, local officials, state officials) in the states/communities where Gray is executing projects for their involvement for a successful event.
- Manages internal Gray events (i.e. Bell Ringings, Holiday Party, Annual Meeting, etc.).
- Responsible for pre-event organization.
- Ensuring all aspects of event planning have strategic value in reaching the event’s goal which aligns to Gray’s business goals.
- Develops event budget.
- On-the-day management.
- Post-event communication, reporting, & analysis.
- Managing post-event marketing/communications (‘thank you for coming’ email, feedback surveys, etc.).
- Analyzing feedback post-event and report data to measure whether event goal was achieved.
- Works with Senior Manager, Marketing when coordinating events.
- Directs activities of coordinator, customer experiences.
Qualifications:
Who we want… (Requirements)
- This team member is required to have bachelor’s degree in a related field or 3-5 years of experience in similar roles; or the equivalent combination both.
- Strategically prioritizing the needs and experiences of customers is a must.
- This position requires an individual who develops and offers creative ideas/solutions, is detail orientated, highly organized, comfortable managing overlapping priorities, and possesses excellent communication skills – oral and written.
- Certified Meeting Professional (CMP) designation and experience with event software, such as Cvent, is a plus.
- The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.
Generally, normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.
Supervisory Responsibilities
The Coordinator, Customer Experiences will report to this position.
EEO Disclaimer
Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Location : Location: US-KY-Lexington
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