Customer Service / Order Entry

Luminii - www.luminii.com - Niles, IL

Lighting/Electronics/Commercial Construction industry preferred but not necessary.

Luminii is looking for a highly motivated, highly energetic addition to the Customer Service Team. This is a regular, full-time (hourly) position in the Niles, IL headquarters location. This experienced individual must be comfortable working in a fast-paced startup environment. Candidate will provide THE BEST product and service information along with resolving product and service challenges.

The job responsibilities include, but are not limited to:

• Enter customer purchase orders in the ERP system
• Process warranty and Distributor Stock Rotation Return Material Authorizations (RMAs) in ERP package
• Perform order entry audits for orders placed the previous day.
• Complete inventory checks, provide order status, customer pricing and shipping information upon customer requests.
• Expedite order shipments.
• Provide customers with Estimated Ship Dates and Tracking Numbers
• Provide product packing lists
• Troubleshoot and resolve order issues and problems in a timely manner.
• Retrieve, and sometimes update, critical customer information in CRM and/or ERP package.
• Work closely with Sales, Marketing, Planning and Finance to quickly resolve pricing, shipment, billing and product issues affecting the customer’s purchase orders.
• Provide top customers with reports from ERP systems.
• Lead special Customer Service projects when needed.
• Document and publish Customer Service best practice process and procedures.
• Additional duties as assigned.

Required Experience:

• Proven/successful experience in customer-facing/Customer Service role.
• In depth knowledge of customer service functions.
• Extremely reliable, conscientious and career oriented.
• Ability to take ownership of assigned tasks with minimal direction or supervision.
• Excellent time management skills with ability to prioritize critical vs. less critical tasks.
• Must be detail oriented with strong multi-tasking and organizational skills.
• Superior communication and active listening skills.
• Maintains composure under pressure.
• Experienced and comfortable with conflict resolution.
• Ability to lead cross functional discussions with positive outcomes.
• Critical/out-of-box thinker and planner.
• Excellent oral and written English language communication skills.
• Strong interpersonal skills to effectively work within a team environment.

Education, Skills and Experience

• 3+ years of relevant customer service experience required.
• Thorough knowledge and experience in order processing and order management using ERP applications.
• Experience with CRM applications is a plus.
• LED lighting industry knowledge and consumer products experience desirable, but not required.
• Proficient with Microsoft Office Suite (Microsoft Word, Microsoft Excel) and other computer applications (Windows OS, Outlook, Internet).
• General understanding of Distributor and OEM Sales Channels

**Besides actively promoting the BEST work/life balance, Luminii offers a significant benefits package including:

· Medical Insurance – Choice of 2 Anthem PPO plans

· Dental Insurance – 2 choices through Guardian for a Managed Care Plan or a PPO

· Vision Insurance – VSP

· HSA (Health Savings Account)

· FSA (Flexible Spending Account)

· EAP (Employee Assistance Program)

· Tuition Reimbursement Plan

· Life Insurance

· Supplemental short-term and long-term disability plans

· Paid Time Off per company policy

· 10 company holidays

· 401(k) – (with company matching – 100% up to 3% of employee salary and 50% of another 2%)

Luminii is an equal opportunity employer

Check us out: www.luminii.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Yes, Masked are worn inside the building for any new guests. Vaccines are recommended

Work Location: One location

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