Customer Service Premium Assistance Investigation Agent Job at Accenture
ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What's In It For You :
- Collaborate with a diverse network of people
- Actively deliver innovative solutions for Accenture's clients
- Apply your skills and experience to help drive business transformation
- Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description
:
The Premium Assistance (PA) Investigation Customer Service Agent will actively respond to and conduct a high volume of inbound and outbound calls in fast-paced environment. Additionally, Representatives will review and evaluate client information such as pay stubs and/or other documentation to determine eligibility for monthly reimbursement.
Please note: Applicants must reside within no more than a 50 mile radius of San Antonio, TX. This position will start as remote, but may transition onsite in the San Antonio office.
Responsibilities :
- Conducts research and performs investigations to obtain all pertinent information for case evaluation
- Analyze case documentation to ensure members qualify for Premium Assistance
- Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
- Contacts Premium Assistance members to request necessary information when a change was identified, or when a document received is not valid
- Responds to incoming calls from clients and/or employers
- Observes professional standards of conduct, including attendance and professional behavior
- Develops and maintains professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
- Identifies and communicates process improvements
- Multi-tasking ability to prioritize work and work under time constraints
- Experience in critical thinking and problem solving
- Ability to work with multiple personnel under minimal supervision
- Completes or exceeds daily goals
- Performs other duties as assigned
- Actively meet aggressive metrics and performance standards on a daily basis
- Work Schedule: Monday-Friday/must be able to work 8 hours per day between 7:00am to 6:00pm
Basic Qualifications
:
- High School Diploma
- 1 year of Call Center experience
- 1 year of Medical Field experience
- Proficient experience with MS Excel, Teams, Word and Outlook
- Ability to work under minimal supervision
- Excellent critical thinking and problem-solving skills
- Strong interpersonal skills
- Ability to interface at multiple levels of leadership
- Must reside within 50 mile radius of San Antonio, TX
Bonus Points If You Have
:
- 2 years of Call Center experience
- Excellent problem solving and analytical skills
- Ability to manage multiple workflows simultaneously
Keywords: customer service, call center, chat, email, phone, inbound, outbound, medical, healthcare, investigation, premium assistance
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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