Customer Service Professional - Las Vegas, NV Job at Everi
Come be part of Everi's team as a Customer Service Professional! In this role, you will be assisting customers with their inquiries and providing guidelines for our products. You will have the opportunity to work with a variety of customers and use your expert relationship-building skills to provide world-class service.
**Training will be 3 weeks at our Las Vegas location before working fully remote**
What Will You Be Doing?
Answer and process inbound calls, tickets, and escalations.
Provides product and transactional support to patrons and customers.
Assists customers with suspicious/fraudulent transaction inquiries.
Interacts with banks and gaming commissions.
Resolve complex requests and issues from casinos and their patrons.
Assists with tasks including compliance marketing, data preparation, data entry, and assistance with new products and services.
Skills, Knowledge, & Expertise for the job:
Qualifications
GED required
Superior customer service skills
Self-motivated, 100% remote position
Excellent communication
Attention to detail and ability to multitask
Nice to have's:
Understanding of MS Office Suite products
Call center or retail environment preferred
Bilingual preferred
1+ years experience in a customer service role
Experience working with Zendesk or Salesforce
Why Us?
Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a strong culture and resounding positive feedback from Everi employees in 2021, Everi continues to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
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Everi Corporate HQ is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
“The wage range for this role considers the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Everi, it is not typical for an individual to be hired at or near the end of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $15.00-18.00.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.
#LI-NO1 #LI-Remote
About Everi
We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!
Apply Now
Our Hiring Process
Previous
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Next
1
2
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
**Training will be 3 weeks at our Las Vegas location before working fully remote**
What Will You Be Doing?
Answer and process inbound calls, tickets, and escalations.
Provides product and transactional support to patrons and customers.
Assists customers with suspicious/fraudulent transaction inquiries.
Interacts with banks and gaming commissions.
Resolve complex requests and issues from casinos and their patrons.
Assists with tasks including compliance marketing, data preparation, data entry, and assistance with new products and services.
Skills, Knowledge, & Expertise for the job:
Qualifications
GED required
Superior customer service skills
Self-motivated, 100% remote position
Excellent communication
Attention to detail and ability to multitask
Nice to have's:
Understanding of MS Office Suite products
Call center or retail environment preferred
Bilingual preferred
1+ years experience in a customer service role
Experience working with Zendesk or Salesforce
Why Us?
Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a strong culture and resounding positive feedback from Everi employees in 2021, Everi continues to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Play
00:00
00:24
Mute
Enter fullscreen
Play
Everi Corporate HQ is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
“The wage range for this role considers the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Everi, it is not typical for an individual to be hired at or near the end of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $15.00-18.00.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.
#LI-NO1 #LI-Remote
About Everi
We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!
Apply Now
Our Hiring Process
Previous
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Background Check
Stage 4:
Hired
Next
1
2
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.