Customer Service Representative Job at Ascendo Resources
Our client is looking for Customer Service Representative to join their team. Employees are responsible for delivering superior customer service to clients and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution.
Responsibilities:
- Deliver trusted, professional, and reliable service to clients and build customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Meet productivity expectations
- Provide effective and timely resolution of a range of customer inquiries
- Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
- Complete ongoing training to stay up to date on product, industry, service and policy changes
Requirements/Skills:
- Bachelor's Degree or equivalent work experience
- Customer Service or Financial Services experience a plus
- Ability to thrive in a lively working environment and manage multiple tasks
- Outstanding verbal communication skills and strong telephone etiquette
- Possess the ability to multi-task
- Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
- Demonstrated problem resolution skills
- Effective listening skills
- Demonstrated computer efficiency
- Outstanding customer service skills
DIVERSTIY AND EQUAL OPPORTUNITY
Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Boca Raton, FL 33431
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