Customer Service Representative Job at Avana Plastic Surgery
Avana Plastic Surgery Miami, FL 33165
$16.42 - $19.78 an hour
As a Chat Agent, you will be responsible for interacting with users through online chat platforms and providing excellent customer service. Your main objective will be to answer questions, resolve issues, and provide relevant information in a timely and effective manner.
Responsibilities:
- Engage in online conversations with users through real-time chat platforms.
- Respond to user inquiries, questions, and requests accurately and professionally.
- Provide detailed information about products, services, or any other required topic.
- Resolve user problems or complaints quickly and effectively.
- Identify sales opportunities and promote additional products or services when appropriate.
- Record and document relevant information from conversations for future reference.
- Maintain clear and friendly communication, ensuring user satisfaction.
- Follow established procedures and standards to maintain service quality.
Requirements:
- Excellent written communication skills in the relevant language (e.g., English, Spanish, etc.).
- Ability to type quickly and accurately.
- Customer service orientation and ability to remain calm in challenging situations.
- Good listening and comprehension skills.
- Basic knowledge of the company's products or services.
- Ability to work in a team and collaborate with other departments as needed.
- Organization and ability to manage multiple chat conversations simultaneously.
- Basic knowledge of online chat systems and customer support tools.
Job Type: Full-time
Pay: $16.42 - $19.78 per hour
Benefits:
- On-the-job training
- Referral program
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Miami, FL 33165: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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