Boston Telecom Solutions is a business development and consulting firm local to the greater Boston area. Our company represents and elevates some of the largest telecommunication companies in the nation. As a leader in business development and customer acquisition, we consistently provide a high-quality customer experience that our clients have come to rely on as their primary source of customer outreach and education for their local target demographics. As we continue to grow and expand our operations we are looking for dynamic individuals to join our team as Customer Service Representatives that fit into a fast-paced, friendly and competitive environment.

Currently, we are looking for a Customer Service Representative that is forward-thinking, solution-oriented, and can hit the ground running representing major Fortune 500 clients here in Boston.

Customer Service Representative Responsibilities:

• Meet with customers to educate them on available products and services, and assist them in determining eligibility and processing requests
• Will develop the education necessary to serve as the main point of contact between our client and their customers
• Attend daily training courses with our Directors to ensure that all employees are well versed on our clients’ products and services
• Ability to work cohesively with our sales team in order to effectively communicate with customers in regards to promotions or new availability in the region
• Use corresponding personal and interpersonal communication skills to deliberately educate customers on services available
• Make customer needs the primary focus on every conversation; actively listen to what the customer is saying to better execute their desires, build rapport and take action to ensure their loyalty, trust, and satisfaction

Customer Service Representative Qualifications:

• High School Education / GED is required
• Highly organized and communicative with both colleagues and customers
• Must be confident in public speaking in order to present information to customers in a clear and concise approach that will help to close sales
• Ability to adapt to a dynamic environment that is based on innovative technology
• Ability to multitask and manage time effectively to ensure that all customer's needs are being met in a timely manner

Job Type: Full-time

Pay: $38,000.00 - $44,500.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: On the road

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