Job Description

We are looking for an enthusiastic professional with a passion for great customer service to join our team. The qualified candidate must be able to work in a fast-paced environment while providing exceptional customer service. This role is responsible for creating new work orders, scheduling and dispatching Field Service Technicians, managing service workorders from start to finish ensuring customer satisfaction.

Keys to Success:
Most essential for success in this role is to maintain a great team attitude and appreciation for the high importance of customer service, demonstrate passion for your work and career, and the willingness to learn and be part of a TEAM.

Responsibilities:

• Create and dispatch service work orders based on customer issue and Field Service Technician training
• Schedule and monitor Field Service Technician daily driving routes to achieve the highest level of productivity and efficiency
• Manage service work orders from start to finish to ensure customer satisfaction
• Respond to customer emails/phone calls
• Program and deliver customer access devices
• Remote programming of access devices into customer access control system
• Spreadsheet development of customer databases (export and import from multiple systems)
• Invoicing and some service call A/R follow up (assist bookkeeper)
• Process customer credit card transactions when required
• Assist lead CSR and other managers with projects
• Assist with occasional marketing campaigns

Minimum Qualifications:

• High school diploma/GED required. Degree a plus.
• 2-4 years experience in a very fast-paced CSR environment
• Medium to high proficiency with Microsoft Word, Excel, and Outlook
• Ability to communicate effectively via written and verbal communication
• Ability to prioritize tasks based on time sensitivity and level of importance
• Ability to manage multiple tasks simultaneously
• Experience with enterprise database software
• Ability to identify problems and execute solutions in a timely manner

Full-time position includes paid holidays, vacation, simple retirement, and health benefits after 90-day probationary period.

About C.G. Systems, Inc.:

CG Systems Inc has been in business since 1981 with a continual focus on meeting customer requirements for preventative maintenance, service, and installation for perimeter access control. The company is structured into installation and service departments that serve individual homeowners, HOA's, apartments, commercial and industrial properties.

As demand and technologies have advanced so have our services, which currently include: Gates and Fencing, Guard House & Visitor Management, Vehicle Transponder Systems, Network IP/CCTV and LPR Camera Systems and common area integrated Access Control Systems.

California Gate Service and installation department handles every aspect of our customer's requirements for our services with current California contractor's licensing to meet all requirements: B - general building, C10 electrical, C7 low voltage systems, and C61/D28 doors, gates and activating devices.

Our service department performs repairs and routine maintenance for all our service offerings in the following areas: preventative maintenance contracts, full-time customer service representatives for trouble service call dispatching and 24/7 on-call services. Our service vehicles maintain a significant supply of inventory materials to help reduce the added expense of return calls for our customers.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Anaheim, CA 92806: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person

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