Customer Service Representative Job at Citizens Memorial
Citizens Memorial Hospital (CMH) is recruiting a Customer Service Representative in our Patient Accounts Department.
A typical day will include: Exhibit a service oriented attitude in all daily interaction with internal and external customers. Emphasis will be placed on effective communication skills to avoid misunderstanding. Respond to both physician and hospital incoming calls from patients regarding billing and collections of a patient account that resides on Meditech, LSS or Unisource systems; will initiate corrective actions immediately when opportunities for improvement are identified; answers patient account questions about insurance claims and/or EOB on a hospital or physician bill; sets up payment agreements; processes credit card payments taken over the phone; mails out promissory notes to patients; mails charity applications; updates and changes insurance information; updates patient or guarantor demographics; responds to caller questions regarding in-network contract coverage for their insurance and insurance denial questions; and performs duties as assigned by the PA Supervisor; behaves in a manner consistent with mission and objectives of CMH and performs other duties as requested.
The position is Full Time Days 8:00am to 4:30pm
Benefits include:
- Competitive Wages
- Annual merit increases
- No cost health insurance option for employee
- Full suite of insurance benefits available for employee and family
- Early access to pay with on-demand PayActiv Program
- Employee assistance program
- Paid time off
- Retirement
- Profit sharing
- Company paid long term disability plan
- Employee discounts
Please call Denver Miller at 417-328-6793 or email denver.miller@citizensmemorial.com if you have any questions.
Location: Citizens Memorial · Patient Accounts
Schedule: Full Time, Days, 8:00 am to 4:30 pm
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