Job Title:

Job Description

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Customer Care Ambassadors. This is a great opportunity for you to build a fantastic customer service career.

What will you do in this role?

As a Customer Care Ambassador for the Arnold Team at Concentrix, you will:

• Assist customers with password reset and getting them into their service application
• Reviewing of existing customer accounts to make sure we are caring for all of their needs and caring for the accuracy of their account services and information
• Review billing and taking payments
• Route calls to appropriate departments
• Maintain, acceptable production levels as set by management
• Provide details on the discount services to help retain and save customers
• Standard verification and authentication for customer account – integrity
• Provide high level of customer service and empathy
• Strong ability to ask probing questions, to discover the wants, interests and needs of our customers
• Validating policy and what the customer have it on the customers policy
• Check status of claims
• Must have the ability to deliver bad news and de-escalate critical situations
  • Be efficient in navigating multiple systems
  • Participate in ongoing training and self-development
  • Maintain advanced knowledge of procedures, product information and online resource tools
  • Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
  • Participate in activities designed to improve business performance
  • Ensure that all quality targets are met and maintained

Who You Are:

As a Customer Care Ambassador your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• Minimum of 6 months to 1 year of solid customer service experience
• High School Diploma or GED Required
• Ability to effectively communicate with customers and ask discovery questions
• To have a strong heart and mind for servicing others
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel
• Must be comfortable being on web camera
• Able to utilize tools and resources to efficiently our customers
• Need to be able to articulate in a business acumen manner
• Ability to breakdown complex subject matter into relatable knowledge for our customers
• Ability flexible with the hours of operation
• Open and receptive to feedback from leadership
• Proactive in self upskilling and knowledge training
• Ability to cross reference job aids while assisting a customer

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentive opportunities that are provided consistently month over month
• $500 employee referral bonus
• The opportunity to work from the comfort of your home, or to return to the office setting and have the ability to work on-site with a great team at our beautiful Arnold, Missouri Concentrix location.
• During prelicense training you will need your own laptop or personal desk top computer (must not be an apple product, Chromebook, tablet or mobile phone) once you obtain your state exam you will be provided Concentrix equipment.
• We have just refreshed our entire in 2022, we have a privacy nursing room, and a lovely quit Library that you can sit back take a moment to relax from the daily grind, fabulous lounging lobby. Monthly Directors Club to spotlight our top performers and recognize members of leadership too! We are surrounded by local eateries both fast and sit down most have Concentrix employee discounts just flash your CNX badge! We have on- site vending that is refreshed and restocked every Tuesday! Not to mention that we are located near a day care facility, grocery store for quick pick up or if you have the need to thrift there is the store next door for that! We love to have a good time, support and cheer so we hope that you are prepared to celebrate because we do at every chance we get!
• Team Appreciation Day
• Summer Bash
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women’s Day, and our favorite local community event the Arnold Days Parade!
• Paid training (Customize to time – how many weeks - and other specifics).
• US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship and career development through our very own online university the CNXU!
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

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