Customer Service Representative Job at Hannan Environmental Services,Inc
Hannan Environmental Services,Inc Port Saint Lucie, FL 34986
About us
We are a locally owned and operated Full service Pest Control company that strives to provide the best service possible.
Our company is seeking a Customer Service Representative who is enthusiastic and detailed oriented. The ideal candidate will have a service industry background with experience in scheduling and route optimization. An individual who is passionate about providing exceptional service to our customers, empathetic when addressing customer issues, and who possesses excellent communication skills.
Responsibilities
- Manage incoming calls
- Respond to customer emails and voicemails in a timely manner
- Answering questions about our services; both general & customer specific
- Update customer account information
- Keep records of new leads & resources generating them
- Provide accurate, valid and complete information to customers and colleagues
- Work with technicians to handle customer concerns and provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
- Plan and optimize technicians’ routes
- Exercise professionalism & patience with customers to establish positive rapport and customer retention
Skills
- Proven customer support experience or experience as a client service representative
- Effective listening skills
- Customer orientation and ability to exercise patience and empathy
- Excellent communication skills
- Ability to use positive language
- Ability to multitask, prioritize, and manage time effectively
Job Type: Full-time
Pay: Commensurate with experience
Benefits:
- Health insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Paid time off
Experience level:
- 2 years
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Port Saint Lucie, FL 34986: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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