Customer Service Representative Job at Harbin Clinic
Job Summary:
This position will perform a variety of clerical duties necessary to the daily operation of the Business Office. These duties will include but are not limited to answering the Business Office switchboard phone, posting payments and adjustments in the billing system, scanning documents, and distributing correspondence.
Qualifications:
1. High school diploma or equivalent.
2. Previous experience in the medical field is preferred but not required.
3. Basic knowledge of the use and operation of general office equipment (i.e. phone, FAX, PC, and copier, scanner).
4. Working with the public in a courteous and professional manner.
5. Working knowledge of federal, state and local regulations, guidelines, and standards, including a working knowledge of HIPAA rules and regulations preferred but not required.
6. Experience with procedural requirements of third-party medical insurance payers preferred, but not required.
7. Working knowledge of accounts receivable principles, procedures, and standards preferred, but not required.
8. Previous experience in reading and posting payments/adjustments from an Explanation of Benefit (EOB) received from third-party and governmental payers preferred, but not required.
9. Evidence of job stability.
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