CUSTOMER SERVICE REPRESENTATIVE
IMMI VIP seeks an energetic representative to work in our Customer Service Department. You will work closely with our customers and team of sales representatives to process orders, prepare correspondence, and fulfill customer needs to ensure timely and complete satisfaction. You will also use your reasoning ability and analytical skills to collect and analyze data, help identify and solve problems and recommend improvements to processes and tools.
This role requires strong attention to detail and daily orchestration with colleagues to meet the demands of each customer order. The position is part of our front-line team that acts as a liaison with current and prospective customers.
Responsibilities include but are not limited to:
· Receive and accurately process customer orders daily.
· Proactively communicate order status or developments to customers verbally or by email.
· Receive and accurately process customer forecast updates.
· Update and maintain customer data in the company’s ERP system.
· Initiate change-order communications with production, scheduling and purchasing in accordance with department policy.
· Prepare or process quotes in a timely fashion.
· Answer and respond to customer telephone calls and voicemails promptly.
· Meet deadlines, prioritize company assignments, and maintain professional composure under pressure and changing conditions.
· Work with department leadership and colleagues to ensure alignment with business priorities.
Required Experience:
· 1-3 years customer service/support experience
· Strong Excel skills; ERP experience an added plus
· Sound written communication and telephone skills
· Ability to handle interactions in a diplomatic manner
· Excellent problem-solving skills
· Ability to multi-task
· Familiarity with use of a PC system for order placement, pricing and to obtain information relative to customers, orders, and products
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Antioch, IL 60002: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
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