We are seeking a full-time Customer Service Representative in our Carol Stream, IL office. The position helps to maintain customer relations, provides order cycle management, and involves daily interaction with our customers, suppliers, and sales representatives.

Responsibilities

• Engage with customers by responding promptly to inquiries, providing product information and availability, and processing orders coming via email, phone, e-commerce, and mail.
• Develop and maintain superior product knowledge to serve customers and recommend potential products to management by capturing and analyzing customer needs and feedback.
• Communicate with customers and our sales team about forecasts, order status, changes, and delivery with proper documentation.
• Work closely with suppliers for production / ready dates and resolve order issues by recommending the best solution, expediting the adjustment, and following up to ensure resolution.
• Manage inquiries from and/or coordinate with other branch/regional offices to resolve order-related issues.
• Utilize JD Edwards software to create and maintain accurate customer account data and records in our order management system.

About You

Our Customer Service Representative position offers you the chance to jump start your career by solving significant business challenges. You will have the opportunity to build your skills in project management, relationship building, and more. Due to the fast-paced nature of our business, there are certain traits and experience that will help you to succeed.

• 2-5 years of experience in a customer service role or related field required; sales, purchasing and/or inventory management is a plus.
• High School diploma or equivalent.
• Proficiency with Microsoft Office.
• Strong relationship builder with excellent interpersonal and customer service skills including being friendly, courteous, helpful and taking initiative.
• Excellent communicator - both verbally and written, with an understanding of the true meaning of active listening.
• Ability to demonstrate great attention to detail, hold yourself to a high standard, and take pride in the quality of your work.
• Have a can-do attitude, action-oriented, self-aware, resilient, and self-motivated to follow through and deliver excellent results.
• Previous experience in or knowledge of the paper, printing, packaging, or distribution industry will be an advantage.

Additional Company Information

Lindenmeyr Munroe is the leading independent paper, packaging, wide format, and facility solutions provider in the US, supporting businesses nationwide with a comprehensive selection of products and services. With an iconic history dating back to 1859, we have continuously invested in our people, local inventories with diversified products, and the latest technologies that provide innovative solutions. We are locally available in every facet, making us easily accessible and allowing us to maintain our commitment to provide exceptional service and selection to our customers.

Lindenmeyr Munroe benefits from our corporate parent, Central National Gottesman Inc. (CNG). Founded in 1886 and headquartered in Purchase, NY, CNG is a global sales, marketing and distribution leader in the pulp, paper, and forest products industry, with revenue exceeding $9 billion. The company employs over 3,000 people in more than 150 locations in 48 cities across North America and in 26 countries around the world, including forty-three warehouses and fifty-three retail stores.

Lindenmeyr Munroe is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

We’re OperationsInc, a Human Resources Outsourcing and Consulting firm. Since 2001, OperationsInc has been supporting a base of over 1,500 clients with their diverse and evolving HR needs. Our client is an equal opportunity employer. M/F/H/V

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.