Customer Service Representative Job at Stone's Town & Country Motors
- The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls.
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on service and maintenance. A goal is to establish a firm appointment date and time with the prospective guest.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into BDC database.
- Work in close proximity with other Service BDC Representatives in a team based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Participate in departmental and dealership meetings; other duties as assigned by management.
- Qualifications:
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Pass drug testing, background investigation/interview and pre-employment assessment.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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