Customer Service Representative Job at Texas Medical Liability Trust
Texas Medical Liability Trust Austin, TX 78746
Responsible for the timely and accurate processing of billing duties and providing professional, high-level customer service to policyholders, primarily via telephone.
Successful Candidate Will:
- Manage invoices and notices of cancellations
- Perform daily audits on AR aging and credit balance reports
- Prepare and process refunds daily
- Prepares daily invoice reports, sorts through printed batched invoices, and prepares for delivery to mailroom
- Review billing to ensure accuracy
- Respond to incoming calls and questions
- Provide technical support to policyholders
- Perform outbound courtesy calls to customers
- Hybrid position-in office 1-2 days a week after training is complete, remote other 3-4 days a week
A minimum of two to three years of customer service, underwriting, or accounts receivable experience in an insurance or medical environment is preferred. Some college and/or basic insurance classes preferred. Knowledge of basic accounting procedures, general office practices/procedures and telephone techniques needed. Must have strong organizational, problem solving, customer service skills, the ability to communicate effectively, and work with frequent interruptions. Candidate must be proficient in Microsoft applications and the use of various web-based applications for billing research/payment inquiries.
Job Type: Full-time
Pay: $43,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Physical setting:
- Office
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application Question(s):
- Do you live in the Austin, TX and/or surrounding areas?
Experience:
- Customer Service: 2 years (Required)
- Accounts Receivable: 2 years (Required)
Work Location: Hybrid remote in Austin, TX 78746
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