Customer Service Representative Job at Tropical Shipping
JOB SUMMARY
Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer's problems.
Mastersand utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.
Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures
Advises supervisor of recurring problems and makes appropriate suggestions.
Maintains daily log of all calls regarding problems, requests, inquiries.
Coordinates with other departments to ensure expeditious handling of customer requests.
Requests FCN's, logs and submits for signature/completion.
Logs incoming claims and advises claimant of claims procedures.
Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.
Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.
Submits TCA's recommending pricing adjustments.
Performs all other duties as assigned.
*MUST BE AUTHORIZED TO WORK IN THE COUNTRY YOU ARE APPLYING
Job Type: Full-time
Pay: $18.70 - $24.81 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Sales, Customer Service, Traffic: 3 years (Required)
Work Location: One location
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