Dealer Manager - Customer Service Representative
LOS ANGELES, CA | Office based

POSITION SUMMARY:

This position will be responsible for servicing Westlake Flooring Dealerships. They will be responsible for ensuring that the dealers receive an excellent customer service or help with their questions or concerns. This individual will interact with dealers and other departments within the company to provide information in response to inquiries about accounts or services.

This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He/she needs to be able to work independently within specified time constraints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle high volume of inbound/outbound calls.
• Provide dealers with accurate account information in a fast pace environment.
• Act as the point of contact for the dealer to answer dealer’s questions.
• Identify, research, and resolve dealer’s issues through the database.
• Take payments, make suitable arrangements and offer options.
• Promptly recognize, document, and alert immediate supervisor of any out of the ordinary dealer situations.
• Perform welcome calls for new dealers.
• Request titles to be released to the dealer on behalf of the dealer.
• Follow up on title requests on behalf of the dealer.
• Train dealers to use Westlake systems.
• Be familiar with the FDCPA laws and requirements.
• Collections
• Other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Good communication, listening and problem-solving skills.
• Basic to intermediate computer knowledge.
• Type a minimum of 25 WPM, spelling and writing skills are necessary.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.

EDUCATION AND/OR EXPERIENCE:

• 4 Year College Degree or higher.
• Customer Service and Call Center experience is a plus.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

• Dialer or other phone systems
• Servicing systems
• Microsoft Word, Excel and Outlook.
• QWERTY keyboard skills and 10 key calculator.

PAY RATE:

• $16.04 per hour plus potential bonus $1000 monthly

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $2.6 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises, Fresh Fruit for all employees
• Metro Tap Card and Metro-link Reimbursement
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Wireless, Computer, and Satellite Discounts
• Onsite DMV
• Employee Loan Assistance Westlake Bike Share (Free Bikes onsite)
• Onsite Yoga, Treadmill Desks, Gym Membership Discounts
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation and intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

CONTACT US
https://careers.westlakefinancial.com/

Job Type: Full-time

Pay: From $16.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Los Angeles, CA 90010: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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