Customer Service Representative - diamondLife® Job at GUPTA PERMOLD
diamondLife® Customer Service
diamondLife® is a premier manufacturer of numerous ground-breaking patented products in storage & organization, and is seeking an exceptional Full-Time Customer Service Specialist to be part of its growing team. Our online store has been one of the fastest growing in its space over the past 15 years and sells direct all over North America and on Amazon. We're a 100 person manufacturing company; large enough to be a force but still small enough to be agile.
Job Summary:
- Consistently provide customer service with courtesy, integrity, and efficiency to meet customer and company expectations.
- Responsible for the timely and accurate input of customer orders on a daily basis.
- Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, logistics and invoicing.
- Diligent and efficient follow-up from order entry to order completion.
- Identifying customer’s needs, clarifying information, researching issues and providing alternatives.
- Independently resolve common issues and collect detailed information to aid in decision making.
- Hours: Monday – Friday, 8:00am-4:30pm
· Compensation: $17.50/hr
. Benefits: Full comprehensive benefits such as: Health Insurance, paid vacation, paid holidays, Paid time off, 401(K) Plan, Life & LTD Insurances and many more.
· Job Location: On-Site at Company Location in Monroeville, PA 15235
Qualifications and Skills:
- Associate's Degree Preferred with 2+ years of Customer Service experience
- Excellent written and verbal communication skills
- Strong interpersonal skills to build relationships and establish rapport with customers
- Basic mechanical knowledge
- Ability to multi-task and prioritize issues
- Ability to work within a team and independently
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Monroeville, PA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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