Customer Service Representative II (FT) Job at East Boston Neighborhood Health Center
Customer Service Representative II
Revere MA
Full-time, Benefits-eligible
Mon-Fri, 8am-5pm (40 hours a week)
$21 an hour
$1000 sign-on bonus
East Boston Neighborhood Health Center (EBNHC), is the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
Responsibilities:
Revere MA
Full-time, Benefits-eligible
Mon-Fri, 8am-5pm (40 hours a week)
$21 an hour
$1000 sign-on bonus
East Boston Neighborhood Health Center (EBNHC), is the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
Responsibilities:
We’re looking for a friendly, hard-working Contact Center Representative. As a member of our Contact Center team:
- You will use your superior customer service skills to answer inbound patient calls with warmth and understanding.
- In this role you will support clinical departments by capturing and accurately recording information
- Scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Bilingual (English/Spanish) fluency preferred.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
Benefits:
- Medical, Dental, and Vision Coverage
- Life and Disability Insurance
- 401(K) Retirement Plan
- Tuition Reimbursement
- Flexible Spending and Transportation Accounts
- Paid Holidays, Vacations, Sick, and Personal Time
- Generous Staff Development Benefit
- Excellent Malpractice Coverage
- Pet Insurance
- Free Parking and much more
EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
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