The Customer Service – Sales Support Specialist is to provide customer satisfaction by leading the interface between Sales, R&D, Marketing and Operations Responsible for identifying and recommending procedure and work instruction improvements and best practices relevant to the regular duties.

LEVEL: Salary Exempt

ESSENTIAL JOB RESPONSIBILITIES:

• Execution and optimization of all related customer service day-to-day activities. Order in-take, processing, delivery confirmation, customer communications and demand planning
• Provides accurate and timely communication to customers to ensure needs and expectations are met. Including written correspondence, telephone, and electronic exchange to all internal and external customers
• Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction

• Participates in daily operations and planning meetings
• Builds long-term relationships with customers that includes developing trust and providing exceptional customer satisfaction.
• Acts as the liaison between customers, internal teams, global sister companies and 3PLs.
• Partners with Global Manufacturing Sites, Supply Chain, and Sales, to monitor overall supply status.
• Keeps Sales Management informed of overall supply status on a weekly basis.
• Provides operational and tactical support to Sales Managers (presentations, sampling, UPS shipments, and reporting) as needed.
• Assists Sales with driving new opportunities to closure
• Responsible for assisting in the execution of customer satisfaction surveys, forecasting and quote processing.
• Maintain sales department files in an orderly fashion to promote ease in retrieving information and documentation.
• May involve inside sales
• May require some travel

QUALIFICATIONS/COMPETENCIES

• Bachelor’s degree or equivalent experience 1 to 2 years’ in customer service

• Experienced with ERP systems, SAP or AX a plus
• Proficient in Microsoft Office programs
• Ability to communicate clearly and professionally, both verbally and in writing
• EDI experience a plus
• Strong decision making and analytical skills
• Strong organizational and communication/listening skills
• Ability to maintain professionalism under stress

Primary Working Relationships

• Promotes a strong work ethic and displays a team player mentality
• Self-motivated, detail oriented and results driven
• Passionate for getting things done on time and every time
• Other Fibertex resources as necessary

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 3 years (Required)

Work Location: One location

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