Customer Service Specialist Job at C.P.Bourg Inc.
Since 1960, C.P. Bourg has designed and delivered innovative finishing solutions for the global Printing industry. C.P. Bourg’s reputation as a world leading technology developer and supplier of In-Line and Off-Line sheet feeding, stacking, binding and booklet making equipment for both the traditional and digital print environments is built on a history of achievement and continuous commitment to quality, innovation, and efficiency. This commitment has led to privileged partnerships with elite digital press manufacturers and thousands of customers worldwide.
C.P. Bourg Inc., our North, South and Central American headquarters has an immediate employment opportunity for a Customer Service Specialist.
The Customer Service Specialist serves as a liaison and central point of contact between our Customers and Technical Service and Sales teams.
The Customer Service Specialist's responsibilities include but are not limited to the following:
- Communicate and coordinate with internal departments to provide the ultimate service to customers and partners
- Respond promptly to all customer inquiries by phone and email
- Provide pricing and delivery information to customers
- Process sales orders in a timely manner
Qualifications:
Skills
- Knowledge of an ERP system-SAP a plus
- Knowledge of Microsoft Office (specifically Excel)
- Analytical, communication, and collaboration skills
- Order processing
- CRM systems
- Ability to prioritize
- Lead by example in “Serving the customer first”
- Result driven
- Ability to work in a team
- Curious with a constant desire to learn and seek improvement
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Work setting:
- In-person
Ability to commute/relocate:
- New Bedford, MA 02745: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Work Location: One location
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