We are seeking a full-time Customer Service Specialist to add to our team. If you are enthusiastic about participating in the Pet Care Industry, have extensive experience delivering high quality service, and would like to be a part of a professional organization with growth potential, we want to connect with you!

New Horizon Kennel has been in operation since 2012 and has a stellar reputation in our community and surrounding areas. We provide a variety of high-quality services that include lodging, training, enrichment play groups and SPAW offerings for dogs and cats alike. At New Horizon, we seek to be exceptional, and as a result, we have attracted an outstanding, internal team as well as an amazing client base.

Our Customer Service position offers many opportunities, including the greeting and processing of arriving and departing guests, the calculation and collection of payments, efficient handling of electronic and phoned in inquiries and reservations, educating and sharing of information with new and existing clients, promotion of services and products, and facility tours. This position also provides the ability to utilize additional skills such as active listening, multi-tasking and creativity.

To be qualified for this role, you’ll need to be enthusiastic, dependable, value teamwork, possess a keen attention to detail and a exude a positive, but skillful demeanor. We would like to see 2 or more years’ experience in a customer service role within a company that has daily face to face, written and phone interactions. Experience in basic accounting and sales are value-added. Candidates will be best set up for success if they are able to work both independently and as a part of a team, exhibit a strong desire to learn all aspects of the operations, possess an aptitude for discerning collaboration, and can both follow and communicate detailed instructions with a high level of accuracy.

New Horizon Kennel offers flexible spending accounts for medical and dependent care and retirement benefits, along with continuing education opportunities.

Our scheduling incorporates daytime, early evening and some weekend hours to accommodate our boarding guests’ needs.

If you are ready for a change and feel like you are an excellent candidate for this job, we invite you to apply!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible spending account

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Precautions for COVID-19 include daily sanitization, air purification systems throughout, and social distancing when possible.

Application Question(s):

• We typically receive a large response to our posted positions. What top two traits separate you from the crowd? Further, list something uniquely specific that draws you to apply for this position, excluding the perk of working around animals.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Accounting: 2 years (Preferred)

Work Location: One location

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