Customer Service Specialist / Specialist, Customer Service Job at SC Johnson Professional
Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets across the world.
SC Johnson Professional®
is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.
Position Summary
The Customer Service Specialist position is responsible for providing quality and efficient customer service to our customers and our sales teams. The position will report to the Customer Service Manager.
Responsibilities
- Process incoming orders received.
- Handle incoming calls and provide answers to customer inquiries.
- Manage customer service emails which include orders, inquiries, and complaints.
- Manage returned goods process and resolution for customers.
- Work with Finance department on credit holds and short pays.
Education and Experience
- Minimum 2 years of experience working in a customer support/inbound call center environment.
- Solid knowledge and understanding of SAP, or similar ERP system, required.
- Knowledge of manufacturing processes a plus.
- Comprehensive computer skills, including Microsoft Office Suite (i.e., Outlook, Excel).
Additional Skills and Qualifications
- Ability to complete assigned tasks with minimal daily supervision.
- Proven track record of demonstrating self-motivation, independent thinking and problem-solving.
- Strong interpersonal skills, including the ability to communicate effectively and professionally with customers as well as with as all levels of the organization.
- Ability to ‘think outside the box’ and to have a proactive mindset.
- Quickly acquire knowledge on the product lines supported.
- Display high sense of urgency to quickly find solutions.
Better Together
At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to
SCJHR@scj.com
. All qualified applicants are encouraged to apply. Download the
EEO is the Law poster
for more information.
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