Customer Service Supervisor Job at Serco North America
Serco North America Herndon, VA 20170
$24.76 an hour
Position Description:
These are temporary positions available from June through November (hurricane season) with assignments typically lasting from 3 weeks to up to 3 months. Full-time and part-time positions are available. Position is fully remote and minimum pay will be $24.76/hour.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Looking for a fast-paced environment where you can make a difference? The Customer Service Supervisor will be part of a dynamic team, supporting customers and team members with processing property insurance applications. Bring your expertise and collaborative skills to make an impact on Florida citizens in need of assistance following a catastrophic flooding event.
These are temporary positions available from June through November (hurricane season) with assignments typically lasting from 3 weeks to up to 3 months. Full-time and part-time positions are available. Position is fully remote and minimum pay will be $24.76/hour.
As a Customer Service Supervisor, you can expect to:
- Utilize a virtual web based desktop to oversee the work of a team of up to 20 call agents who handle assist Florida Citizens Property Insurance policyholders and insurance agents.
- Attend operational meeting and monitor the quality of up to 20 call agents to ensure compliance with Citizens program training, and all applicable guidelines and/or policies.
- Oversee the workforce to ensure all team members have an approved schedule and complete timecards and other administrative deliverables timely and accurately
- Provide regular written and oral communications to program management, and other key internal and external stakeholders in regards to program compliance, schedules, risks, issues, personnel actions and other program matters
- Answer complex or simple questions related to a specific insurance form, policy, procedure and/or guideline.
- Review and evaluate applications for property insurance for acceptability and pricing decisions utilizing various underwriting tools and resources in accordance with Citizens’ underwriting guidelines and standards.
- Be able to provide fluent efficient, empathetic and accurate customer service in a professional manner for extended periods of time, in both English and Spanish language.
To be successful in this role you will:
- Have a HS Diploma.
- 0-2 years of related experience.
- Complete the Citizens’ Underwriting Trainee Program which typically is completed within 8 hours.
- Have access to a personal computer or laptop to access the web based system.
If you are interested in making a difference for Florida Citizens, submit your application for consideration today!
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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