Customer Success Manager Job at The Hartford
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.
A Senior Asset Owner plays an integral role in the successful design, deployment, and adoption of end-to-end analytical solutions to better serve our business partners. Asset Owners drive adoption of the Data Science portfolio through the execution of the marketing and communication approach that includes drafting presentations for leadership, performing business impact analysis and crafting the story associated with the analytical results throughout the assets’ lifecycle.
As a Senior Asset Owner, you will be expected to build relationships and partner with stakeholders to ensure that data science solutions are addressing business problems as intended and achieving the expected value. You will identify gaps and opportunities in existing processes and devise new or improved data science solutions to identify risks, enhance processes and increase operational efficiency. Additionally, the Senior Asset Owner provides tactical support to the Data Science and Engineering teams by driving project execution, roadmaps and regular updates to business partners. The ability to take detailed data science and engineering output and highlight key findings, results and recommendations to our business partners is fundamental to project success.
Responsibilities:
- Build strong partnerships with business customers and act as key point of contact for several Data Science assets with internal stakeholders
- Assist with the communication plan and marketing strategy of key capstone initiatives. Build customer artifacts to support adoption, marketing and socialization including documentation, project plans, road maps and insight briefs
- Execute well-designed communication plans tailored to audiences ranging from technical peers to business stakeholders of various levels
- Identify opportunities to evolve or reuse existing assets or develop new assets that could add operational and business value
- Instill disciplined project timelines and support teams’ capacities to deliver results in a timely manner
- Assist in development of vision and strategic planning, success criteria, Cost Benefit Analysis, and value propositions for Data Science assets
- This role is hybrid-in office 2-3 days per week (Hartford, CT; Chicago, IL; Charlotte, NC)
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$104,720 - $157,080
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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