Customer Success Representative Job at Green Forest Cabinetry
Here we grow again! We are seeking a full time Customer Success Representative for our busy, dedicated team.
Our main goals are retaining long-term client loyalty and building new relationships by promoting good will and a positive image while remaining “brand ambassadors” for Green Forest.
Daily Responsibilities may include:
· Some order entry, internal systems knowledge, extensive product knowledge
· Clear and effective communication with internal and external customers via in-person, phone and/or email
· Work closely with all departments to ensure timely and complete fulfillment of orders
· Provide a full and comprehensive description of customer’s orders,
· Provide accurate and up-to date information as received.
· Process damages and warranty requests with help of management, and provide credits/replacement as needed
· Always provide service resolution and EXCEPTIONAL Customer Service
Necessary Skills Required:
· Effective Time Management and multi-tasking skills
· Is dependable and MUST maintain a positive attendance record
· Excellent customer service skills
· Can absorb knowledge quickly
· Anticipate customers’ needs effectively
· Stellar communication skills
· Ability to work with little to no supervision
· Is detail orientated and meticulous
Other Skills:
·Friendly and well spoken, with a positive attitude
· Is comfortable working in a fast-paced, high volume, demanding office environment
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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