Description:

Job Brief:

As a member of the Customer Success Team, your primary responsibility is to provide world class service to our customers. The Customer Success Specialist is expected to take on customer calls and be able to manage priorities, in a fast paced environment. You will also proactively contact merchants in various system boarding statuses to help them successfully board and stay connected to the service.

Responsibilities:

• Understand and become conversant regarding the DAVO Sales Tax application.
• Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in HubSpot, our Customer Relationship
• Management (CRM) system.
• Educate and empower customers by providing clarity on their DAVO Sales Tax application.
• Be the voice of the customer within DAVO. Drive issues to resolution.
• Escalate problem or difficult sales tax return issues to the Onboarding Manager or Filing Manager for assistance.
• Maintain assigned boarding and churn management queues to proactively help customers board and stay connected to the DAVO sales tax system.

Skills:

customer success, hubspot, crm, inbound and outbound calls, spreadsheet

Top Skills Details:

customer success

Additional Skills & Qualifications:

***This role is FULLY remote - Manager would prefer someone who can work EST or CST hours - possible conversion depending on performance. Manager is looking for someone who can come in and work independently while taking initiative on projects and can also work as a team member with other departments.***

Requirements:

• Minimum of 1+ years of experience in customer success role
• Familiarity with Hubspot CRM a plus or any other CRM tools
• Fluency in Spanish and English (verbal and written) is desirable
• College Degree preferred
• Exhibit a high degree of empathy, have an ability to work with customers in high pressure situations.
• Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
• Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
• A critical thinker
• Basic understanding of general math and percentages.
• Team player with the ability to encourage a positive atmosphere.
• Comfortable making outbound & taking inbound phone calls and have excellent oral communication skills.
• Exceptional written communication skills for email, text and chat.
• General understanding of retail point-of-sale devices, sales tax regulations and how these requirements apply to small retail businesses.
• Experience with using spreadsheets (Excel, Google Sheets or similar) and writing basic spreadsheet formulas.
• Ability to take direction and feedback to improve work processes.
• Ability to work independently in a time constrained environment.

Avalara Checklist

• 1+Years of experience in Customer Success role
• Problem solving and critical thinking skills
• Familiar with small business models

Experience Level:

Entry Level

We reserve the right to pay above or below the

posted wage based on factors unrelated to sex, race, or any other protected

classification.

Eligibility requirements apply to

some benefits and may depend on your job classification and length of

employment. Benefits are subject to change and may be subject to specific

elections, plan, or program terms. This temporary role may be eligible

for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life &

AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts

(HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick

Leave)

Compensation is tied to the

Colorado and Washington markets for jobs performed in Colorado and Washington.

Other locations may be subject to variances based on location-related

factors.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.