Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

The Customer Support Agent is a skilled problem solver and excellent communicator who can listen carefully to a customer’s questions, assess their needs, and use the provided tools and resources to address and resolve customer concerns. This role will service our client’s customers by providing phone support for issues similar but not limited to:

• Resolving device issues using troubleshooting techniques and providing clear and concise information.

• Help drive sales by offering products and services that will improve the customer’s experience.

• Reviewing account information and answering questions about billing or services.

While this role is currently authorized to work from home, there may be times when Knoxville based Customer Support Agents will be required to be in-office. These days will be communicated with as much advance notice as possible and may include activities such team meetings, job coaching, training, or production activities.

As this is primarily a Work from Home model, the Customer Support Agent will need to meet all home office requirements as described below.

Home Office Requirements:

• Internet service with a direct connection to a cable or fiber modem and capable of at least

• 150mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.

• A workspace with limited distractions and minimal background noise.

• Adequate heating and lighting for the workspace.

• The candidate will be responsible for physically picking up and dropping off any and all technology equipment issued to them by Accenture.

• The candidate accepts full responsibility to ensure their own home networking equipment and Internet Service Provider (ISP) will perform to the required standards and with minimal disruption or issues.

Hours & Shifts:

Shifts will be anytime between 8am-9pm. Shifts are 8 hours per day and 40 hours per week.

Must be open to working nights and weekends as the call center is open 7 days per week.

Training:

Individuals are provided paid training.

Basic Qualifications

• Minimum of one-year of customer care experience

• High School Diploma or GED

Preferred Qualifications

• Customer service or inbound call center support

• Experience resolving customer issues, billing, and/or handling product Q&A

• Experience promoting and/or selling products and services

Professional Qualifications

• Demonstrated communication skills

• Interest in learning new technologies

• Ability to meet home office requirements

• Flexibility to work a hybrid home & office schedule

• Willingness to work a schedule that includes evenings and weekends

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable hourly rate for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits is here .

Role Location: Starting Hourly Rate for role

California: $24.50

Colorado: $20.00

New York City: $24.50

Washington: $22.00

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.