At-a-Glance:
Are you ready to build your career by joining a multi-national industrial manufacturing company? If so, our client is hiring a Customer Support Coordinator!

What You’ll Do:

• Responsible for partnering with Internal Technical Support team, and Field Personal to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s imaging equipment for the purposes of quality patient care.
• Deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
• Accountable for delivering world-class customer experience by providing support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• Support on-site customer facing personnel i.e., Regional Service Manager, Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
• Document customer satisfaction issues and escalate through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

What You Bring:

• 2 to 5 years’ experience in a customer relationship related role, in a fast-paced environment with 3 years of practical Customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.
• Positive attitude and passion for customer service.
• Superior follow-through and time management skills
• Mastery of time management, Critical thinking, and problem-solving skills
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Must have excellent interpersonal skills, interact favourably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS office software like Work, PowerPoint, Excel and Outlook)
• Associate degree or equivalent experience required.
• Ability to professionally investigate and respond to requests in a timely manner.

Job Type: Full-time

Salary: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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